Refund policy
Return & Refund Policy
Last updated: August 12, 2026
At SmartBrush, we want you to be happy with your purchase. If you are not satisfied with your order, you may have the right to return it or request a refund in accordance with applicable consumer protection laws.
This policy applies to purchases made through the SmartBrush online store.
1. Right of Withdrawal
For purchases made online by consumers in Norway, you generally have a 14-day right of withdrawal.
The withdrawal period normally begins on the day after you receive your order. If your order consists of several products delivered separately, the withdrawal period may begin after you receive the final product.
You do not need to give a reason for exercising your right of withdrawal.
To exercise your right of withdrawal, please contact us within the applicable withdrawal period.
Contact us:
SmartBrush
Email: info@smartbrush.lv
Please include your:
- Full name
- Order number
- Email address used for the purchase
- Products you wish to return
- Clear statement that you wish to exercise your right of withdrawal
After notifying us, the product must generally be sent back within 14 days.
2. Condition of Returned Products
You have the right to examine a product to determine its nature, characteristics and functionality.
However, if a product has been used or handled more than is reasonably necessary for such examination, you may be responsible for any reduction in the product's value.
Hygiene products
Our products include oral-care products such as:
- SmartBrush electric toothbrushes
- Kids U-Shaped Automatic Toothbrushes
- Toothpaste
- Whitening strips
- Replacement brush heads
For products where applicable law provides an exception to the right of withdrawal for sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, the right of withdrawal may no longer apply after the seal has been broken.
This does not affect your statutory rights regarding defective or faulty products.
If you are unsure whether an item can be returned, please contact us before opening or using it.
3. Return Shipping
When you exercise your right of withdrawal because you have changed your mind, you are generally responsible for the direct cost of returning the product, unless applicable law requires otherwise.
We recommend using a tracked delivery service when returning an order.
SmartBrush is not responsible for returned products that are lost or damaged during return transportation when the customer is responsible for the return shipment.
4. Return Address
Returns should be sent to:
SmartBrush
Jauntrenči, Eimuri
Ādažu pag., Ādažu nov.
Latvia
If we provide you with different return instructions for a particular order, please follow those instructions.
5. Refunds
Once you validly exercise your right of withdrawal, we will refund the amount you paid for the returned product in accordance with applicable law.
Refunds will normally be made using the same payment method used for the original purchase, unless another method has been agreed with you.
We may wait to issue the refund until we have received the returned goods or you have provided documentation showing that the goods have been sent back, whichever occurs first.
6. Original Delivery Costs
Where required by applicable law, we will refund the standard delivery cost associated with the original order when you exercise your right of withdrawal.
If you selected a more expensive delivery option than our standard delivery method, the additional cost does not necessarily have to be refunded.
7. Faulty, Damaged or Incorrect Products
If your product arrives damaged, is defective, or is not the product you ordered, please contact us at:
Please provide:
- Your order number
- A description of the issue
- Photos or video showing the problem, where appropriate
We will assess the issue and provide instructions for the next steps.
This is handled as a complaint regarding the product, rather than simply as a change-of-mind return.
Your statutory consumer rights regarding defective products are not affected by this policy.
8. Products That Develop a Fault
If a product develops a fault during its expected period of use, please contact us.
Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, price reduction or refund.
We may ask for information, photographs or other documentation to help determine the nature of the problem.
Normal wear and tear or damage caused by incorrect use does not normally constitute a product defect.
9. Exchanges
If you would like to exchange your product for another product or variant, please contact us at:
Depending on the circumstances, we may ask you to return the original product and place a new order.
Your statutory consumer rights remain unaffected.
10. Sets and Bundles
If you purchased a SmartBrush set or bundle, please contact us before returning individual items from the set.
Where a bundle is returned under the right of withdrawal, we may require the applicable products included in the bundle to be returned together.
If a product was provided as a free gift as part of a promotional offer, the return of the main purchase may also require the promotional gift to be returned, depending on the terms of the promotion and applicable law.
11. Sale Products
Sale products and promotional products are subject to the same applicable statutory consumer rights as products sold at the regular price.
A discount does not remove your statutory rights regarding defective products or your applicable right of withdrawal.
12. Refunds for Defective Products
If a product is determined to be defective and you are entitled to a refund under applicable consumer law, we will process the refund using the original payment method where possible.
We will provide further instructions regarding the return of the defective product.
13. Contact Information
If you have any questions about returns, refunds or complaints, please contact us:
SmartBrush
Email: info@smartbrush.lv
Business address:
Jauntrenči, Eimuri
Ādažu pag., Ādažu nov.
Latvia
Organization number: 40203765934
Phone: We currently do not offer customer support by telephone.
Your Consumer Rights
Nothing in this Return & Refund Policy limits or removes any mandatory rights you have under applicable consumer protection legislation.
For Norwegian online purchases, the statutory right of withdrawal generally provides a 14-day period, and Norwegian consumer rules also contain specific provisions concerning defective goods and complaints.
If a provision of this policy conflicts with mandatory consumer legislation applicable to your purchase, the mandatory legislation will prevail.