Terms of service
Terms of Service
Last updated: August 12, 2026
Welcome to SmartBrush. These Terms of Service apply when you browse or purchase products through our online store.
By placing an order with us, you agree to these Terms of Service.
1. About SmartBrush
The online store is operated by:
SmartBrush
Jauntrenči, Eimuri
Ādažu pag., Ādažu nov.
Latvia
Organization number: 40203765934
Email: info@smartbrush.lv
We currently do not offer customer support by telephone.
2. Products
SmartBrush sells oral-care products, including:
- SmartBrush automatic electric toothbrushes
- Kids U-Shaped Automatic Toothbrushes
- Purple Toothpaste
- Whitening Strips
- Toothbrush replacement products
- Sets and bundles
We make reasonable efforts to ensure that product descriptions, images and information on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
3. Product Information and Use
Please read the product information and instructions provided with your product before use.
Our products are intended to be used according to their instructions.
SmartBrush is not responsible for damage resulting from misuse, improper handling, failure to follow instructions, unauthorized modifications, or use of a product for purposes for which it was not intended.
Nothing in these Terms limits your statutory rights if a product is defective.
4. Prices
All prices displayed on our website are shown in NOK unless otherwise stated.
The applicable price is the price displayed at the time you place your order.
We reserve the right to change prices, promotions and product availability. Such changes will not affect an order that has already been accepted.
Any applicable delivery costs or other charges will be displayed before you complete your purchase.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
The order confirmation contains information about your purchase, including the products ordered and the amount paid.
If we are unable to fulfil your order, we will contact you and, where appropriate, refund any payment already made.
6. Payment
Payment is completed through the payment methods made available at checkout.
You must provide accurate and complete payment and contact information when placing an order.
We do not store your full payment card details unless this is specifically handled by an authorized payment provider in accordance with its own security and privacy practices.
7. Delivery
We deliver to the destinations shown as available during checkout.
The estimated delivery time will be shown during the ordering process where available.
Delivery times may occasionally be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures or other unforeseen events.
If there is a significant delay with your order, we will provide information and assistance where appropriate.
You are responsible for providing a correct delivery address.
8. Free Delivery
Where our store offers free delivery above a specified order value, the applicable minimum order value will be displayed on our website or at checkout.
At the time of writing, SmartBrush offers free delivery on orders of 550 NOK or more, unless otherwise stated during a promotion.
9. Right of Withdrawal
For online purchases, consumers generally have a 14-day statutory right of withdrawal under applicable Norwegian consumer rules.
You do not generally need to provide a reason for exercising this right.
The withdrawal period and applicable exceptions are described in our Return & Refund Policy.
Certain sealed hygiene products may be excluded from the right of withdrawal after the seal has been broken where the legal requirements for such an exception are met.
Please see our Return & Refund Policy for full information about returns, refunds and withdrawal.
10. Defective Products and Complaints
If you receive a defective, damaged or incorrect product, please contact us at:
Please include your order number and, where appropriate, photographs or other information showing the issue.
Consumers retain their statutory rights to complain about defective products.
For certain goods, the statutory complaint period may be up to five years where the goods are intended to last substantially longer than two years.
Our commercial policies do not limit these statutory rights.
11. Returns
Returns are handled according to our Return & Refund Policy.
When exercising a statutory right of withdrawal, the customer is generally responsible for the direct cost of returning the product unless applicable law provides otherwise.
Products should be returned in accordance with the instructions provided by SmartBrush.
12. Promotional Offers and Discounts
From time to time, SmartBrush may offer discounts, promotional codes, gifts or special bundles.
Unless otherwise stated:
- Promotions cannot be combined with other offers.
- Promotional codes must be entered during checkout.
- Promotional offers may have specific conditions.
- We reserve the right to end a promotion when its stated promotional period ends.
Promotional conditions cannot restrict your mandatory statutory consumer rights.
13. Gift Products and Bundles
Some products may be offered together as a set or bundle.
If a product is advertised as a free gift, the conditions of the relevant promotion will apply.
For example, a bundle may include a free Purple Toothpaste product.
If you return a purchase under the right of withdrawal, the treatment of promotional gifts may depend on the specific offer and applicable law.
14. Intellectual Property
All content on the SmartBrush website, including:
- Logos
- Brand names
- Product images
- Graphics
- Text
- Videos
- Website design
- Other original materials
is owned by or licensed to SmartBrush unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially use our content without our prior written permission.
15. Website Availability
We aim to keep our website available and functioning properly.
However, we cannot guarantee that the website will always be available without interruptions or errors.
We may temporarily suspend or modify parts of the website for maintenance, updates, security reasons or other operational purposes.
16. Accuracy of Website Information
We make reasonable efforts to ensure that information on our website is accurate and up to date.
Occasionally, errors may occur, including typographical errors, incorrect prices or incorrect availability information.
If we discover a material error affecting an order, we will contact you and explain the situation.
Nothing in this section affects your statutory consumer rights.
17. Limitation of Liability
To the extent permitted by applicable law, SmartBrush is not responsible for losses that result from:
- Improper use of a product
- Failure to follow product instructions
- Unauthorized modifications
- Normal wear and tear
- Circumstances outside our reasonable control
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
18. Events Outside Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, such as natural disasters, major technical failures, strikes, transport disruptions, government actions or other extraordinary events.
Where such circumstances affect your order, we will take reasonable steps to inform you and minimize the impact.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By placing an order, you acknowledge that we need to process certain personal information in order to process and deliver your purchase.
For full details about how personal information is collected and used, please see our Privacy Policy.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The version applicable to your purchase will generally be the version available when you place your order.
The latest version will always be made available on our website.
21. Applicable Law and Consumer Rights
These Terms are subject to applicable law.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to your purchase.
If you are a consumer in Norway, mandatory Norwegian consumer protection rules may apply to your purchase where applicable.
Consumers in Norway have statutory rights relating to, among other things, defective products and online purchases.
22. Disputes and Complaints
If you have a complaint or disagreement regarding your purchase, please contact us first:
SmartBrush
Email: info@smartbrush.lv
We will make reasonable efforts to resolve the matter directly with you.
If the matter cannot be resolved directly, you may have access to applicable consumer dispute-resolution procedures.
23. Contact Information
SmartBrush
Organization number: 40203765934
Address:
Jauntrenči, Eimuri
Ādažu pag., Ādažu nov.
Latvia
Email:
info@smartbrush.lv
Phone:
We currently do not offer telephone support.