Shipping Policy

Last updated: August 12, 2026

At SmartBrush, we aim to make your order experience as simple and smooth as possible. Below you can find information about shipping, delivery and tracking.

1. Shipping Destinations

We currently offer shipping to the destinations available at checkout.

The countries and shipping options available for your order will be displayed during checkout before you complete your purchase.

2. Processing Your Order

Orders are normally processed after payment has been successfully received.

We aim to prepare and dispatch orders as quickly as possible. Processing times may vary depending on order volume, product availability and other circumstances.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where tracking is available.

3. Delivery Times

Estimated delivery times are displayed during checkout where available.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including:

• Carrier delays
• Weather conditions
• Customs procedures
• Public holidays
• High shipping volumes
• Other unforeseen circumstances

If your order is significantly delayed, please contact us at info@smartbrush.lv and we'll help you investigate the shipment.

4. Shipping Costs

The applicable shipping cost will be shown during checkout before you complete your purchase.

Free Shipping

We currently offer free delivery on orders of 550 NOK or more, unless otherwise stated during a promotion.

If your order qualifies for free shipping, the shipping charge will be displayed as 0 NOK at checkout.

5. Tracking

Where tracking is available, you will receive your tracking information by email after your order has been dispatched.

Please allow some time for the tracking information to become active after the shipment has been registered with the carrier.

If your tracking information has not updated for an unusually long period, contact us at:

info@smartbrush.lv

6. Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order.

If you provide an incorrect or incomplete address and the order is returned to us, additional shipping costs may apply if the order needs to be sent again.

If you notice an incorrect address shortly after placing your order, contact us immediately at info@smartbrush.lv.

We will do our best to help, but we cannot guarantee that the address can be changed after the order has been processed or dispatched.

7. Lost or Damaged Shipments

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the package and the products.

If your tracking information indicates that the package has been delivered but you have not received it, please contact us so we can investigate the shipment with the carrier.

8. Customs, Taxes and Import Charges

For orders shipped internationally, additional customs duties, taxes or other charges may apply depending on the destination and applicable rules.

Where such charges are not included in the price shown at checkout, the customer may be responsible for them.

Any applicable charges will depend on the destination country's rules.

9. Delayed or Undelivered Orders

If your order does not arrive within the estimated delivery period, please contact us at:

info@smartbrush.lv

We will investigate the shipment and, where appropriate, contact the shipping carrier.

Your statutory consumer rights regarding delayed or non-delivered orders are not affected by this Shipping Policy. Norwegian consumer rules provide specific rights in cases where delivery is delayed or does not take place.

10. Delivery Address

Orders are delivered to the address provided by the customer during checkout.

SmartBrush is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.

11. Contact

If you have any questions about your shipment, please contact us:

SmartBrush
Jauntrenči, Eimuri
Ādažu pag., Ādažu nov.
Latvia

Organization number: 40203765934

Email: info@smartbrush.lv

Phone: We currently do not offer telephone support.